Evaluation of User Satisfaction in the Satusehat Application IN PRESS

Abstract

Digital transformation in the health sector aims to provide quality, fast, easy, affordable, and measurable services to the community. User satisfaction is paramount when providing services. Key factors influencing user satisfaction include Information, System, and Service Quality. An evaluation is necessary to assess how these factors impact user satisfaction and determine the success of the SATUSEHAT application. The study used a quantitative approach with a cross-sectional design. This study used a quota sampling technique with 106 respondents. The analysis used multiple linear regression analysis with univariate and multivariate classical assumption tests. This research focuses on SATUSEHAT application users who actively use social media platforms like Instagram and Twitter. The evaluation aims to provide insights into the influence of information, system, and service quality on user satisfaction with the SATUSEHAT application. The results explain that 56.6% of respondents were female, 43.3% were male. 54.7% of this study's respondents were undergraduates aged 19 - 34 years, 67.0% of respondents. Most of the respondents' jobs were employees, 34.9%. Service quality significantly influences SATUSEHAT application user satisfaction, with a regression coefficient value of 0.651, and information quality, with a regression coefficient value of 0.113. This research concludes that information, system, and service quality influence SATUSEHAT application user satisfaction with a p-value of 0.000 < 0.05.